Waivers FAQs

1. 1.  Is there a deadline for submitting electronic claims?

   • Electronically submitted claims (i.e., claims submitted using billing software or via a clearinghouse), must be transmitted by 3:00 pm on Fridays to ensure processing in weekly payment cycle. For assistance and questions regarding electronically submitted claims, please contact Conduent’s EDI Department at (866) 407-2005.

3. 2.  Why use the Web Portal?

   • Providers and their staff can conveniently and efficiently access health-related information for a 24 hours a day via the Web Portal. The web portal has many key features that is beneficial to its users. A few of the key features include the ability to verify recipient eligilibity, check claim status regardless of method of submission, obtain payment information and download Remittance Advices.

5. 3.  We are having trouble using the online web portal, who can help?

   • Registration and navigational instructions for the web portal can be found on the left-hand side of the web portal under the heading “Training Material/CBT”. Please review the Web Portal Quick Reference Guide for instructions.  

     If you need additional help, contact the Conduent Provider Inquiry line at (202) 906-8319 (inside DC metro area) or (866) 752-9233 (outside DC metro area) or via email at providerinquiry@conduent.com.

7. 4.  How frequently is the fee schedule updated?

   • The fee schedule is systemically updated weekly.  If you have questions, contact Provider Inquiry at (202) 906-8319 (inside DC metro area) or (866) 752-9233 (outside DC metro area) or via email at providerinquiry@conduent.com.